How long until I receive my order?


Once we have received your order confirmation we will email you a request for any details required, upon receiving the details we will generate a digital proof and email to you within 2 working days. After we have received your proof approval we will begin printing and creating your order. Depending on the complexity of the design you choose, your order will be shipped within 5-15 Business Days. You will be notified when your order is ready for dispatch. Your order will then be shipped with Sendle Couriers or Registered Australia Post (the best option will be chosen based on your location).




Do you print on Paper or Card?


Your invitations and stationery will be printed onto a 300gsm White Matte, Gloss or Metallic/Shimmer cardstock (depending on what you choose) which is similar thickness to a standard business card. We recommend ordering a sample to see and feel the quality of our stock and print.




How do I place an Order?


Ordering with Mins Magical Moments is so easy:
1. Browse our wide range of designs and select the one you love!
2. Add the QTY and the item you require then add to your cart
3. Repeat for any matching stationery or additional items you require 4. Once you have selected all the items you require then proceed to checkout
5. Choose your payment method and finalise your checkout! DONE!
Once we have received your order confirmation we will email you a request for any details required, upon receiving the details we will generate a digital proof and email to you for your approval.
* Once approved, your order is then printed, packaged and delivered to you




Can I change the wording?


Yes. All wording on the website is an example only. When we email you to collect details once we have received your order confirmation, you can notify us then if you wish to use your own wording. We will create a proof for you based on the wording & details provided which will be emailed to you for approval prior to printing.




Can I add Guests Names to my Invitations?


Yes! And even better, this is a complimentary service that we offer! Guests names will be printed on your invitations as well as Names & Addresses on the envelopes! If you do not wish to have guests names printed on an item then that is no problem at all and price will remain the same.




Should I order extra Invitations for spares?


We recommend you add at least 3 to 5 to any item QTY in your order to allow for any last minute guests.




What are your Payment Methods?


During the Checkout process you can choose to pay securely via Credit Card, PayPal or Direct Deposit. Please note that if you choose Direct Deposit, we will not process your order until funds have cleared in our account.




Do you offer discounts on Large Orders?


We are very accommodating to large orders and are happy to put together package pricing for you which will include a discount, depending on the order size.




What are your delivery costs & methods?


All of our orders are packaged carefully in bubble wrap and/or a box to protect your stationery. There are two methods of delivery we use, Sendle Couriers or Registered Australia Post (the best option will be chosen based on your location and size of your order) Costs of delivery will be calculated based on the value of your order. Under $25 Delivery will cost $5.00 $25 - $75 Delivery will cost $10.00 $75 - $125 Delivery will cost $15.00 $125 - $175 Delivery will cost $20.00 FREE SHIPPING on all orders over $175.00




What is your Return/Refund Policy?


We are confident that you will be happy with the quality of our services & products. However, if you are not satisfied with a product or our service for any reason, please contact us within 7 days of receiving your order to discuss. Due to the personalised nature of our products, we cannot accept returns based on a customer change of mind or if they are not happy with the colour. Due to varying colour calibrations of printers and monitors, colour variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. We also cannot accept returns/refunds based on typos, incorrect layout's etc. This should be checked in the proofing process by the customer. Please refer to our Terms & Conditions for further informaiton.




Can I order a sample?


Absolutely! To order a sample, follow our ordering process (see below) then in the notes section when you checkout please type "SAMPLE ONLY". Samples will be sent using our generic wording displayed on the online image, samples are purely for visual purposes ie. for you to see colour, size, cardstock, etc. 1. Browse our wide range of designs and select the one you love!
2. Add 1 of each item you require to your cart 3. Once you have selected all the items you require then proceed to checkout 4. In the notes section please type "SAMPLE ONLY"
5. Choose your payment method and finalise your checkout! DONE! Your sample will be printed and posted to you within 24hrs of ordering. If you choose to proceed with a full order of the sample purchased, the cost of your sample will be deducted off your total purchase.




Where is Mins Magical Moments based?


Mins Magical Moments is located in Kenilworth, in the beautiful Sunshine Coast Hinterland, Queensland, Australia.




Do you have a showroom I can visit?


At this point in time we do not have a showroom, our online store is our showroom and all our current designs are displayed here. If you would like to see the quality of our services please feel free to order a sample.




Can I order using a Mobile Device?


Absolutely! Our website is completely mobile friendly for your convenience!




What is the difference between Matte, Gloss & Shimmer card?


Matte: Produces a nice quality finish with a non-glare surface. Glossy: Coated cardstock with an ultra-smooth/shiny appearance. Shimmer: Cardstock with a smooth surface and shimmery texture.





Contact Us

Mins Magical Moments

0422 729 960

info@minsmagicalmoments.com

Sunshine Coast, QLD, Australia

ABN: 36 483 603 451

© 2017 by Mins Magical Moments.

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