By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mins Magical Moments relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Please request a sample of our products if in doubt.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Ownership/Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the Mins Magical Moments website as the source of the material

  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Mins Magical Moments holds ownership and copyright on all designs whether custom or existing and reserves the right to use custom-designed pieces for future themes/layouts

 

Return Policy

We are confident that you will be happy with the quality of our services & products. However, if you are not satisfied with a product or our service for any reason, please contact us within 7 days of receiving your order to discuss.

 

Due to the personalised nature of our products, we cannot accept returns based on  a customer change of mind or if they are not happy with the colour. Due to varying colour calibrations of printers and monitors, colour variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences.

We also cannot accept returns/refunds based on typos, incorrect layout's etc. This should be checked in the proofing process by the customer.

If the error is due to fault on our behalf, please accept our sincere apologies. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.

 

If you require changes to be made to your order and printing has commenced, a reprint charge of the total order amount will apply minus shipping costs.

If you would like to cancel your order once a proof has already been supplied, we will refund your order total minus a $75.00 processing/design fee.

 

Prices and Payment

Prices are in Australian dollars. Prices are subject to change without notice. Payment can be made by PayPal, Secure online Credit Card processing or internet banking transfer.

Full payment is required prior to the processing of your order. An invoice will be emailed to you once your order is placed.


Proofing and Photographs

Mins Magical Moments will provide a PDF proof to you via email for approval before printing. Once you have checked and approved your proof, please email your approval in writing to info@minsmagicalmoments.com. It is the responsibility of the customer to ensure all text, photos and content are correct.Mins Magical Moments does not take any responsibility for customer omissions or errors. Spelling and punctuation checks are the responsibility of the customer. Client errors that are signed off through the proofing process are to be reprinted at the clients expense. Ensure that all text supplied is as final as possible, we allow for a total of 3 Proofs through the proofing process.

Once your approval has been received, your job will be sent to print and posted out to you. Depending on the complexity of the design you choose, your order will be dispatched from Mins Magical Moments within in 5-15 Business Days. You will be notified when your order is ready for dispatch.

 

Due to varying colour calibrations of printers and monitors, variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. We recommend using high resolution digital  images on our photo/image products. Photos should be 300dpi to produce an optimal result. Low-resolution images of less then 300dpi will produce an inferior result. We do not reproduce on photographic paper, therefore your photos will not look exactly like a gloss photo, they are printed on cardstock and will print slightly darker. If in doubt about your photo, we can lighten this if advised. We highly recommend ordering a sample of our products to see colours and quality before placing your personalised order.

 

You must be the copyright owner of all images uploaded/supplied to Mins Magical Moments. If you are not the copyright owner, you are required to obtain the rights to reproduce the images from the copyright owner in writing. If you are unsure of who the copyright owner is, please do not use the photo. Mins Magical Moments takes no responsibility for the files uploaded. By using this site, you agree to hold harmless Mins Magical Moments for all costs, expenses, attorney's fees or judgements resulting from any claims or lawsuit made against Mins Magical Moments for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

Guest Lists

If you have selected to have guests names printed on any products please supply us with your guest list as a word file or excel file with all names typed exactly as you would like them to be spelt and written. eg. Mr & Mrs Jones, Michael & Ashley Jones, Michael & Ashley. And for place cards one name per line or cell, eg. Michael, Ashley etc etc.

It is important that you ensure all spelling, punctuation and spacing is correct on your guest list as your list will be printed exactly as supplied. Any errors supplied by clients on their lists will be reprinted at the clients expense.

Samples

We take great pride in the quality of our work. If you are unsure of the quality of our finished product we highly recommend the purchase of a sample prior to ordering. As above, it is possible for a variation in colour to occur between your sample products and your finished order. Samples colouring may also vary depending on the cardstock it is printed on. If you would like to order in an alternative colourway to what is shown on a design please select our custom design option and contact us with your request, otherwise your order will processed in the standard colours shown on the website. 

Envelopes

Envelopes are included with all Save the Dates, Invitations & Thank you cards. Orders printed on Matte or Gloss will receive a deluxe matte white envelope. Order printed on Shimmer card will receive white shimmer envelopes. White envelopes are the only colour envelope we carry for pre-designed orders and are supplied regardless of your choice of print colour.

If you would like an alternative colour envelope, please email us for a quote.

Privacy

At Mins Magical Moments, we respect your privacy and promise not to disclose, exchange or sell your personal details to any third party.  Your personal information will remain secure and confidential and will only be used to process your order or to inform you of special offers.

Sample Use/Display Permission

From time to time we are asked to submit samples of our work to potential clients, magazines and media. Photo's of your items may be used for these purposes as all designs are property of Mins Magical Moments. Personal details such as phone numbers, email addresses, etc. will be covered to protect your privacy.

Acceptance and acknowledgement of Terms & Conditions

Payment and approval of your stationery is considered acknowledgement and acceptance of these terms and conditions.

 

Mins Magical Moments reserves the right to reject any orders.

 

© 2017 by Mins Magical Moments.

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Mins Magical Moments

0422 729 960

info@minsmagicalmoments.com

Sunshine Coast, QLD, Australia

ABN: 36 483 603 451

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